Privacy Policy — How takvip Protects Your Data

01 Information We Collect

takvip collects personal information from you in two principal ways: information you provide directly when you interact with the platform, and information collected automatically as a result of your use of the platform. This section describes both categories in detail.

Information You Provide Directly:

• Registration data: When you create a takvip account, you provide your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to establish and maintain your account.
• Identity verification documents: As part of our KYC (Know Your Customer) process, you may be required to upload a government-issued photo ID (National ID card, passport, or driving licence) and proof of address (utility bill or bank statement).
• Payment information: When you make a deposit or request a withdrawal, we collect the details of your payment method. For mobile wallet transactions (bKash, Nagad, Rocket, Upay), this includes your registered mobile number. For card payments (Visa, Mastercard), payment is processed via secure third-party payment gateways and takvip does not store your full card number.
• Communications: When you contact our support team by email or live chat, we retain records of those communications, including the content of your messages, to assist in resolving your query and for quality assurance purposes.
• Responsible gaming preferences: If you set deposit limits, time-out periods, or self-exclusion preferences, we store those settings to enforce them on your behalf.

Information Collected Automatically:

• Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone settings.
• Usage and behavioural data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths within the takvip platform.
• Transaction logs: A complete record of all deposits, withdrawals, bets placed, games launched, bonus activations, and account changes, including timestamps.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in the Cookies section of this policy.

02 How We Use Your Data

takvip processes your personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities alongside their legal basis.

Where takvip relies on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing emails, use the unsubscribe link in any marketing communication or contact the support team directly.

03 Data Sharing & Third Parties

takvip does not sell, rent, or trade your personal data to third parties. However, in order to operate the platform effectively and fulfil our legal obligations, we do share certain data with carefully selected categories of third-party service providers and authorities under strictly controlled conditions.

Categories of third parties with whom we may share your data:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) receive the payment data necessary to process your transactions. Each of these providers operates under their own privacy framework and security standards.
• Identity verification providers: We may use third-party KYC technology providers to assist with identity document verification and biometric checks. These providers process your identity data solely on our instruction and are contractually prohibited from using it for any other purpose.
• Game technology providers: Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive technical session data (such as player ID and bet history) necessary to operate their games on the takvip platform. These providers do not receive your full identity data.
• Analytics and platform technology: We use third-party analytics tools to understand platform usage patterns. Where possible, data shared with analytics providers is aggregated or pseudonymised.
• Legal and regulatory authorities: We may be required by applicable law, court order, or regulatory direction to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. takvip will comply with such requests to the extent required by law.
• Business successors: In the event of a merger, acquisition, or sale of substantially all of our assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms governing your data under the new entity.

All third-party service providers engaged by takvip are required to process your data only in accordance with our instructions, to implement appropriate security measures, and to comply with applicable data protection principles. We do not permit our service providers to use your data for their own commercial purposes.

04 Cookies & Tracking Technologies

takvip uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the website to recognise your device on subsequent visits and to remember your preferences and session state.

Types of cookies takvip uses:

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain your authentication state, preserve your responsible gaming settings, and ensure the security of your account. You cannot opt out of these cookies while using the platform.
• Functional cookies: These cookies remember your preferences such as language settings, display preferences, and last-visited game categories. They improve the comfort of your platform experience but are not essential for basic operation.
• Analytical cookies: We use aggregated analytics data to understand how players navigate the takvip platform, which features are most used, and where users encounter difficulties. This data helps us improve the platform over time. Analytical data is pseudonymised where possible.
• Security cookies: These cookies support our fraud detection and bot-prevention systems by helping us distinguish legitimate player sessions from automated or malicious traffic patterns.

Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can configure your browser to refuse all cookies, to alert you when a cookie is being set, or to delete cookies after each browsing session. Please note that disabling strictly necessary cookies will prevent you from logging in to your takvip account and using the platform's core features.

05 Data Security & Storage

takvip takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Key security measures in place include:

• TLS 1.3 encryption in transit: All data transmitted between your browser or app and takvip's servers is encrypted using Transport Layer Security (TLS) 1.3, the current industry standard for secure web communications.
• AES-256 encryption at rest: Sensitive data fields — including identity documents, payment method details, and authentication credentials — are encrypted at rest using AES-256, the same standard used by financial institutions worldwide.
• Access controls: Access to personal data within takvip's internal systems is restricted to personnel who have a legitimate operational need to access it. All access is logged and audited on a regular basis.
• Password hashing: Player passwords are never stored in plain text. They are hashed using industry-standard one-way hashing algorithms before storage, meaning that even takvip staff cannot view your password.
• Regular security assessments: takvip conducts periodic internal security reviews and engages third-party security specialists to perform vulnerability assessments of the platform's infrastructure.
• Incident response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, takvip will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

06 Your Privacy Rights

As a player on the takvip platform, you have meaningful rights in relation to the personal data we hold about you. takvip is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact the support team using the email address displayed on this site.

• Right of access: You have the right to request a copy of the personal data takvip holds about you, along with information about how it is being used. We will provide this within 30 days of receiving a valid request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right is not absolute — we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after your account is closed.
• Right to data portability: You have the right to receive the personal data you have provided to takvip in a structured, commonly used, and machine-readable format, and to request that we transmit this data directly to another service provider where technically feasible.
• Right to restriction of processing: In certain circumstances, you may request that takvip temporarily halt the processing of your data — for example, while the accuracy of data is being disputed.
• Right to object: Where takvip processes your data on the basis of legitimate interests, you have the right to object to that processing. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We will not charge a fee for handling privacy rights requests in ordinary circumstances. Where a request is manifestly unfounded or excessive, takvip reserves the right to charge a reasonable administrative fee or to decline the request, with written reasons provided to you.

07 Data Retention Policy

takvip retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our legal and regulatory obligations. The following retention schedule provides guidance on how long we retain the main categories of data.

When the applicable retention period expires and no overriding legal obligation requires continued storage, takvip will securely delete or permanently anonymise the data in question. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

08 Policy Updates & Contact

takvip reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the takvip platform at least 14 days before the changes take effect.

The date at which this Privacy Policy was last updated is displayed at the top of this page and in the document metadata panel in the hero section. We encourage you to review this policy periodically to stay informed about how takvip handles your personal data. Your continued use of the platform following the effective date of any update constitutes your acceptance of the revised policy.

For all privacy-related enquiries, data subject rights requests, or complaints regarding takvip's data handling practices, please contact our support team using the plain-text email address displayed in the footer of this page. We aim to acknowledge all privacy requests within 5 business days and to resolve them fully within 30 days of receipt. Complex requests may take longer, in which case we will notify you of the expected timeline.

If you are dissatisfied with takvip's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. takvip is committed to cooperating fully with any investigation conducted by a competent supervisory authority.